Privacy Policy

Effective Date: October 23, 2025

At Pazibo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website pazibo.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information You Provide

When you create an account, place an order, or contact us, we collect:

Contact Information: Name, email address, phone number
Shipping Information: Delivery address, city, state, PIN code
Billing Information: Billing address (payment details are processed by secure third-party gateways)
Account Information: Username, password (encrypted)
Communication Data: Messages, reviews, feedback you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent, links clicked, search queries
Location Data: Approximate location based on IP address
Cookies & Tracking: Data collected through cookies and similar technologies

1.3 Order Information

When you make a purchase, we collect:

Products ordered, quantities, sizes
Order date and time
Transaction details (amount, payment method type - not full card details)
Order history and preferences

1.4 Information from Third Parties

We may receive information from:

Payment processors (transaction confirmations)
Shipping partners (delivery status)
Social media platforms (if you connect your account)
Analytics providers (website usage statistics)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing & Fulfillment

Process and fulfill your orders
Send order confirmations and shipping updates
Handle returns, refunds, and exchanges
Communicate about your orders

2.2 Customer Service

Respond to your inquiries and support requests
Resolve disputes and troubleshoot issues
Provide product information and assistance
Send important updates about our services

2.3 Marketing & Communications

Send promotional emails about new products, sales, and offers (with your consent)
Personalize your shopping experience
Show relevant advertisements
Send newsletters and updates (you can unsubscribe anytime)

2.4 Website Improvement

Analyze website usage and performance
Improve our products and services
Develop new features and functionality
Conduct research and analytics

2.5 Security & Fraud Prevention

Detect and prevent fraudulent transactions
Protect against security threats
Verify identity and prevent unauthorized access
Comply with legal obligations

2.6 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Enforce our Terms of Service
Protect our rights and property

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

Payment Processors: To process transactions securely (e.g., Razorpay, PayU, Stripe)
Shipping Partners: To deliver your orders (e.g., Delhivery, Blue Dart, India Post)
Email Services: To send order confirmations and marketing emails
Analytics Providers: To understand website usage (e.g., Google Analytics)
Cloud Storage: To store data securely
Customer Support Tools: To provide better service

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

If Pazibo is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We'll notify you before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

3.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

4.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, checkout)
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant ads

4.3 Managing Cookies

You can control cookies through your browser settings:

Block all cookies
Accept only certain cookies
Delete existing cookies

Note: Blocking cookies may affect website functionality and your user experience.

4.4 Third-Party Tracking

We use third-party services like Google Analytics, Facebook Pixel, and others that may track your activity across websites. You can opt out through browser settings or tools like Google Analytics Opt-out Browser Add-on.

5. Data Security

5.1 How We Protect Your Data

We implement industry-standard security measures to protect your information:

SSL Encryption: All data transmitted is encrypted using SSL/TLS
Secure Servers: Data stored on secure, protected servers
Access Controls: Limited access to personal information
Regular Security Audits: Ongoing monitoring and testing
Password Protection: Passwords are encrypted and never stored in plain text

5.2 Payment Security

We do not store complete credit/debit card information. All payment processing is handled by PCI-DSS compliant third-party payment gateways.

5.3 Your Responsibility

Keep your account password confidential
Use strong, unique passwords
Log out after using shared devices
Report suspicious activity immediately

5.4 Data Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations (tax, accounting records)
Resolve disputes and enforce agreements
Maintain business records

Retention Periods:

Account Information: Until you request deletion or account closure
Order History: 7 years (for tax and legal compliance)
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: 26 months (Google Analytics default)

After the retention period, we securely delete or anonymize your data.

7. Your Rights & Choices

You have the following rights regarding your personal information:

7.1 Access & Correction

Access your personal information we hold
Request corrections to inaccurate data
Update your account information anytime

7.2 Data Deletion

Request deletion of your personal information
Close your account permanently
Note: Some data may be retained for legal compliance

7.3 Marketing Opt-Out

Unsubscribe from marketing emails (click "unsubscribe" link)
Opt out of SMS marketing (reply STOP)
Disable push notifications in your device settings

7.4 Data Portability

Request a copy of your data in a portable format
Transfer your data to another service

7.5 Object to Processing

Object to certain uses of your data
Withdraw consent for data processing

7.6 How to Exercise Your Rights

To exercise any of these rights, contact us at: karan.shopifhy@gmail.com

We'll respond to your request within 30 days.

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside India. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting on this page. We'll notify you of significant changes via email or website notice.

Last Updated: October 23, 2025

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: karan.shopifhy@gmail.com
Website: pazibo.com
Response Time: Within 24-48 hours

For data protection inquiries, please include "Privacy Request" in your email subject line.

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

If you do not agree with this policy, please do not use our website or services.

Your privacy matters to us. We're committed to being transparent about our data practices and protecting your personal information. Thank you for trusting Pazibo with your data. 💙