Refund Policy

Refund & Return Policy

At Pazibo, your satisfaction is our priority. We want you to love every piece you order! If you're not completely happy with your purchase, we're here to help. Please read our policy carefully to understand your rights and our process.

Last Updated: October 2025

✅ Our Commitment to You

We stand behind the quality of our products. If there's any issue with your order, we'll make it right through replacement or refund, subject to the terms below.

🔄 Return & Refund Eligibility

You can request a return or refund within 7 days of delivery if:

✅ Product received is damaged or defective
✅ Wrong item was delivered (different from what you ordered)
✅ Product has manufacturing defects (stitching issues, print errors, fabric defects)
✅ Size or fit issue (only if the product size doesn't match our size chart)
✅ Product quality doesn't match description on our website

❌ Non-Returnable Items

We cannot accept returns or offer refunds in the following cases:

❌ Products returned after 7 days of delivery
❌ Items that have been worn, washed, or altered
❌ Products with tags removed or damaged
❌ Items damaged due to misuse or negligence
❌ Change of mind or personal preference ("I don't like the color/design anymore")
❌ Products purchased during final sale or clearance (if marked as non-returnable)
❌ Customized or personalized items (unless defective)
❌ Accessories like lockets, bracelets, earrings (for hygiene reasons, unless defective)

📸 Return Process - Step by Step

Step 1: Contact Us Within 7 Days

Email us at karan.shopifhy@gmail.com with:

Your order number
Clear photos of the product showing the issue
Photos of the product tag (must be intact)
Brief description of the problem

Step 2: Wait for Approval

Our team will review your request within 24-48 hours and respond with:

Approval or rejection of your return request
Return shipping instructions (if approved)
Return address details

Step 3: Ship the Product Back

Pack the item securely in original packaging (if available)
Include all tags, labels, and accessories
Ship to the address provided by our team
Important: Keep your shipping receipt as proof

Step 4: Quality Check

Once we receive your return:

We'll inspect the product within 3-5 business days
Verify it meets our return conditions
Process your refund or replacement

💰 Refund Methods & Timeline

Refund Options:

Original Payment Method: Refund to your bank account/card/UPI
Store Credit: Get 110% value as Pazibo store credit for future purchases
Replacement: We'll send you a new product (same or different)

Refund Timeline:

Refund initiated within 5-7 business days after quality check
Bank/Card refunds: 7-10 business days (depends on your bank)
UPI/Wallet refunds: 3-5 business days
Store credit: Instant (once approved)

Refund Amount:

Full product price will be refunded
Original shipping charges are non-refundable (unless we made an error)
Return shipping costs are your responsibility (unless product is defective/wrong)

🔄 Exchange Policy

Size Exchange:

Available within 7 days of delivery
Subject to stock availability
You pay return shipping; we cover new shipment
Only one exchange allowed per order

Product Exchange:

You can exchange for a different product of equal or higher value
If higher value, pay the difference
If lower value, receive store credit for the difference

🚚 Return Shipping

Who Pays for Return Shipping?

Our Mistake (defective/wrong item): We'll provide a prepaid return label or reimburse shipping costs
Your Request (size/fit issue): You bear the return shipping costs

Return Shipping Tips:

Use a trackable shipping method
Insure high-value items
Keep proof of shipment until refund is processed
We're not responsible for items lost during return transit (if you're paying for shipping)

⚠️ Important Conditions

Product Condition: Items must be unworn, unwashed, and in original condition with all tags attached
Proof of Purchase: Original order confirmation or invoice required
Inspection Rights: We reserve the right to reject returns that don't meet our conditions
Rejected Returns: If your return is rejected after inspection, we'll ship the item back to you at your cost
Partial Refunds: May be issued if item is returned in used or damaged condition (at our discretion)

🎁 Damaged or Defective Products

If you receive a damaged or defective product:

Report within 48 hours of delivery for fastest resolution
Send clear photos showing the defect
We'll offer immediate replacement or full refund (your choice)
No need to return the defective item in most cases
We'll cover all shipping costs for replacement

📦 Wrong Item Delivered

If we sent you the wrong product:

Contact us immediately with order details and photos
We'll arrange pickup of the wrong item (at our cost)
Ship the correct item to you immediately
No charges for return or re-shipment

⏰ Late or Missing Refunds

If you haven't received your refund after the expected timeline:

Check your bank account/card statement again
Contact your bank - processing times vary
Contact us at karan.shopifhy@gmail.com with your order number
We'll provide proof of refund initiation

🚫 Cancellation Policy

Before Production:

You can cancel within 12 hours of placing order
Full refund will be processed
Contact us immediately at karan.shopifhy@gmail.com

After Production Starts:

Cancellation not possible as items are custom-made for you
You can refuse delivery and follow return process
Return shipping charges will apply

💡 Tips for Smooth Returns

Check size chart carefully before ordering
Read product descriptions thoroughly
Inspect your order immediately upon delivery
Keep original packaging for potential returns
Contact us quickly if there's any issue
Take photos/videos while unboxing (helps with claims)

📞 Need Help?

Have questions about returns or refunds? We're here to help!

Email: karan.shopifhy@gmail.com
Subject Line: "Return Request - Order #[Your Order Number]"
Response Time: Within 24-48 hours

🛡️ Your Rights

This policy doesn't affect your statutory rights under Indian Consumer Protection laws. If you believe your consumer rights have been violated, you can contact consumer forums or authorities.

📋 Policy Updates

Pazibo reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after changes constitutes acceptance of the updated policy.

Note: All refund decisions are at the sole discretion of Pazibo management. We strive to be fair and reasonable in all cases.

Thank you for shopping with Pazibo! We appreciate your trust and will do our best to ensure you have a great experience. If you have any concerns, please don't hesitate to reach out. 💙